Best Managed Service Providers (MSP): Your Guide to MSPs

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A managed service provider (MSP) delivers services, such as network, application, infrastructure, and security, via ongoing and regular support. A managed service provider (MSP) delivers services, such as network, application, infrastructure, and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center.

What is a managed service provider (MSP)?

A managed service provider (MSP) is a service provider that enables the delivery of managed IT services to customers. MSPs typically provide services, such as network, application, infrastructure, and security, via ongoing and regular support and active administration on customers premises, in their MSP’s data center (hosting), or in a third-party data center. MSPs use automation to provide dedicated technical expertise to their customers. What do managed service providers provide? Managed service providers deliver IT services and solutions via software-as-a-service (SaaS) on any device on any network. MSPs also deliver these services via traditional appliances, in-house, or with vendors. MSPs use automation to provide dedicated technical expertise to their customers.

Common misconceptions of MSPs

Established MSPs are almost always large organizations in more mature industries. Examples include Comcast and CenturyLink, which have over 75 years of combined experience. MSPs often refer to themselves as “managed service providers.” This is misleading as it implies that they’re providing a “managed” service when they’re merely “providing” the support. The important difference between a managed service and a service provider is the legal definition of the term. A managed service is a service that is provided by the MSP rather than the customer. It’s always implied that the MSP is providing the customer with service and making provision for service delivery. A service provider is a third party who provides the service to the customer and makes provision for the MSP.

How to find the right MSP for you?

Know how you expect your managed services to be delivered. The service provider should provide active (not passive) support that consists of scheduled changes to configurations and tools. Therefore, if you expect a steady stream of new releases to be delivered, you will need to specify that you will receive those changes via emails. Alternatively, you can specify that support arrives only during office hours. This will ensure that an MSP provides its clients with the very latest technological updates. What are managed services and why would you need to use one? The use of managed services is driven by cost considerations and security requirements. Because managed services incorporate the latest and best technology available, they cost less per unit than being self-managed.

The benefits of an MSP

Managed service providers (MSPs) offer quality service at a lower cost compared to full-time, in-house staff. They have also proven to be very effective at addressing network issues. According to most experts, the risk of downtime for customers is reduced significantly, thanks to the proactive approach of the MSP. Managed services are also able to provide agility in the case of issues arising while ensuring strict quality control of their services. They also aim to provide a seamless customer experience, meaning that customers always receive the most up-to-date technical support with no interruption in service. Managed services providers also typically include network and application security components, which can help ensure that issues can be solved quickly and effectively.

Conclusion

The time to consider managed services and choosing an MSP is now. Proven processes, technologies, and expertise from a strong provider make it much easier to reap the benefits of managed services. The bottom line is that managed services are not a single-source solution. By implementing a managed service strategy, organizations can rest easy knowing that there is a trusted partner on call for all of their IT needs. You’ve probably heard the statistic that two-thirds of all IT budgets have been eliminated due to cyberattacks. Many business leaders also understand that to mitigate these threats, there are three core components of their infrastructure that need to be monitored and constantly updated: networks, applications, and infrastructure.

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