Symbee Connect

Product Overview

Highlights: HighlightsSymbee Connect OmniChannel supports Jabra and Poly Headset Integration, OmniChannel UI, Supervisor UI, Voice, Preview Dial, Email, Webchat, SMS/MMS, Social, Voicemail, Presence Chatbots via Amazon Lex and Full CRM Integration (SFDC, ServiceNow etc.)Symbee Connect Analytics supports Realtime Views, Historical Views, Custom Views, CTR, Agent Trace, WFO/WFM Integration and has AVAYA-CMS/CISCO-Finesse Reporting PackagesHIPAA Compliant

Category: Infrastructure Software

Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Subscriptions, customers will pay for usage through their AWS bill.