Mindful Feedback
Survey Dynamix
Product Overview
Highlights: HighlightsMindful Feedback is a voice of customer solution built for contact centers to gather real-time, actionable feedback insights from your customers - anywhere, at any time.Mindful Feedback automatically collects customer feedback after conversations over channels like voice (inbound and outbound IVR), web chat, self-service IVR, and more.Survey responses are automatically reviewed, while notifications can be immediately sent to users across your organization via Slack, Teams, and email for ease of access and action.
Category: Infrastructure Software
Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.
Company Information
Company Name: Survey Dynamix
About Company: Survey Dynamix is a cloud based post call survey solution built by a team with decades of Contact Centre experience. We provide an intuitive web-based interface that lets you build and automatically conduct highly flexible surveys for any purpose you need.
Our surveys are dynamic and responsive. Surveys can be conducted differently for each respondent and support over 120 different languages and dialects. Surveys can be conducted over email, Web SMS, Conversational SMS, Web, Outbound Voice and Inbound Voice IVR.