SuccessKPI Contact Center Intelligence
SuccessKPIs, Inc
Product Overview
Highlights: HighlightsIVR & ACD Analytics with BI: IVR, ACD reports along with assessing customer sentiments and identify potential topics of interest, sensitive information redaction and out of the box analytics for IVRs, ACDs, speech, text, CRMs, quality monitoring, and blend it with your business datasetsSpeech & Text Analytics with Playbooks: Download pre-built playbooks from the library or customize with your own topics, key phrases, scoring strategies to drive specific business performance outcomes. Out of the box libraries are ready to go with scripts for churn, upsell, security, compliance and many more.Redaction & Call to Actions: Trigger automatic actions from AI driven findings such as sending SMS and Email notifications or drive robotic process automation by invoking Lambda functions, call RESTful APIs or adding to evaluation queues for Quality Monitoring.
Category: Infrastructure Software
Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.
Company Information
Company Name: SuccessKPIs, Inc
About Company: SuccessKPIs is a pure SaaS analytics platform for the Amazon Connect contact center. Using this rich BI tool, users can improve business outcomes through the Artificial Intelligence driven Playbook Builder. Customers can get started in minutes of subscribing and transform performance with actionable analytics.