Starfish Migration Solution for Amazon Connect
Starfish Associates
Product Overview
Starfish Migration Solution accelerates the process of migrating agent communication resources from legacy Avaya, Cisco and Genesys systems to Amazon Connect while mapping the appropriate routing profile on Connect.The system can migrate approximately one agent per second, up to 5,000 agents at a time.The solution uses the workflow engine in the Starfish automation platform, making it easy to extract resources from the legacy system and then quickly and accurately configure them on Amazon Connect. Starfish Migration Solution also securely disables and de-provisions the necessary resources on the legacy source system. Meanwhile, the solution automatically logs all transactions to provide a complete audit trail.The result is a faster, easier, more accurate migration process that can be completed all at once or over time, on any schedule.
Version: Starfish Migration Solution V1.7 AC
By
Starfish Associates
Categories: Migration
Contact Center
Operating System
Windows, Windows Server 2019 with SQL Server 2016 Standard 2022.03.09
Delivery Methods
Amazon Machine Image
Highlights: Get faster, easier, more accurate migrations for agents onto the Connect platform. No need for rework or manual intervention Migrate up to 5,000 agents at a time - each agent takes approximately one second to migrate and has a detailed audit trail Speed to recognizing contact center revenue
Category: Infrastructure Software
Delivery Method: Amazon Machine Image
Company Information
Company Name: Starfish Associates
About Company: Starfish is a global software company providing communication management solutions for UC & CC platforms. Our technology enables large enterprises to transform manual business processes into automated workflows.