Local Measure Engage for Amazon Connect
Local Measure
Product Overview
Highlights: HighlightsGet set up fast - with easier onboarding, volume-based pricing and free ongoing feature updates.Deliver personalized support - Engage helps agents better understand customers with intelligent AI and sentiment analysis, chatbots, and skills-based routing.Cost-Effective - reduce costs with consumption-based pricing, adding or removing agents, automation and self-serve functionality.
Category: Business Applications
Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.
Company Information
Company Name: Local Measure
About Company: At Local Measure, our vision is a world where every customer experience is exceptional. Our flagship product, Engage, is a cost-effective, pre-built contact center platform for Amazon Connect. Using the power of AWS and Generative AI, Engage manages inbound and outbound customer communications across voice, email, and digital messaging in one place. Engage radically improves agent productivity and powers meaningful customer experiences by providing centralized customer data, real-time information, and workflow automation.