Joulica Analytics Platform for Amazon Connect
Joulica
Product Overview
The Joulica Customer Analytics platform provides customisable real-time and historical analytics, including for Amazon Connect and Salesforce. The analytics range from Amazon Lex and Contact Flows to full customer journey analytics, where every customer interaction throughout their journey can be correlated with business outcomes such as retention and revenue. Joulica accelerates migrations to the cloud by maintaining the critical reporting data models used by legacy contact centre solutions. Data from Amazon Connect is seamlessly integrated in real-time with other applications such as Salesforce, providing organisations with the ability to continuously optimise Business and Customer Service KPIs. The Joulica platform can also be purchased from the AWS Marketplace via a private offer. Please contact us at [email protected]
Version: v2.3.1
By
Joulica
Categories: CRM
Analytic Platforms
Business Intelligence & Advanced Analytics
Operating System
Linux
Delivery Methods
Container
Supported servicesAmazon EKS
Highlights: Customisable Dashboards for presenting unified Real-time and Historical Analytics Analytics on Amazon Lex Performance and Contact Flow Performance Customised CX Metrics with Salesforce integration
Category: Infrastructure Software
Delivery Method: Container
Company Information
Company Name: Joulica
About Company: Joulica delivers customizable realtime and historical analytics for the Amazon Connect solution. Built with a cloud-native, scalable architecture, analytics span Lex, Contact Flows, Agents and Queues. Customer journey analytics are provided which include integration with Salesforce Service Cloud. The platform includes realtime data authorization, ideal for BPO environments, and its ability to maintain legacy CC data models accelerates migrations to Amazon Connect. Historical reporting is powered by Amazon Redshift and Quicksight, providing users with rich self-service reporting capability.