eGain Analytics for Amazon Connect™ in GovCloud
eGain Corporation
Product Overview
Highlights: HighlightsMeasure and manage the call center directly and without IT involvementComprehensive omnichannel analytics across IVR, human-assisted voice and digital touchpoints, and customer journeysIVR Analytics, Journey analytics for A/B testing
Category: Infrastructure Software
Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.
Company Information
Company Name: eGain Corporation
About Company: eGain automates customer engagement with an innovative knowledge hub, powered by conversational and generative AI and analytics. We help Companies better serve customers at scale by eliminating content silos and helping to automate customer engagement processes of all levels of complexity that may also require regulatory compliance. With our mantra of AX + BX + CX = DX™, we guide clients to effortless digital experience (DX) by holistically optimizing agent experience (AX), business experience (BX) and customer experience (CX).