DevRev Product-Led Support
DevRev
Product Overview
Highlights: HighlightsIn-App user experiences: The product-led channel, PLuG, to talk to your users; chat, broadcast, and nudge your users to drive adoption and delight.Omni-channel inbox & support productivity: A bi-directional, synchronous view into real-time customer conversations across PLuG, Slack, and email. Provide high touch customer support and boost productivity with AI powered search, deflection, deduplicationProduct and customer-centricity: A modern ticket management system that is extensible via APIs and webhooks, and connected to legacy CRMs and software development applications. DevRev data platform provides insights, collaboration, and the first ever product system of record.
Category: Infrastructure Software
Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Subscriptions, customers will pay for usage through their AWS bill.
Company Information
Company Name: DevRev
About Company: DevRev is your team's OneCRM (Customer Relationship Management) platform for next-generation customer support and software development. This new CRM eliminates fragmented teams and processes, streamlining collaboration by bringing teams closer to the product and end-users. For the first time, your product teams are integrated into your CRM, ensuring a customer-first approach to software development. By consolidating customer, user, and product data into one platform, DevRev's neural engine can serve as your copilot for customer support, software development, and growth.