CX Intelligence for Amazon Connect by eMite Contract
CX Intelligence by eMite
Product Overview
Highlights: HighlightsFully customizable CX Intelligence platform
Category: Infrastructure Software
Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.
Company Information
Company Name: CX Intelligence by eMite
About Company: eMite offers "CX Intelligence for Amazon Connect by eMite" which is a SaaS solution that provides immediate value for contact center managers by providing advanced real time and historical data visualization via dashboards and wallboards for better insights. Drawing Information from multiple systems, such as CRM and Service Desk, and correlating it with contact center data at lightning speeds, eMite empowers contact center managers to measure the metrics relevant to them leveraging out-of-the-box reporting and a powerful KPI engine. Get eMite for Advanced Analytics for your contact center(s).