Five9 Aceyus VUE
Aceyus, a Five9 Company
Product Overview
Highlights: HighlightsIncrease Data Visibility. With user-friendly dashboards and real-time reporting capabilities, gain the insights needed to make critical business decisions.Improve Customer Experience. Use analytics to increase first contact resolution, lower average handle time, and reduce escalations yielding higher NPS scores, increased conversions and upsells, and overall better experience.Pinpoint Trends & Increase Employee Retention. Review historical data to analyze and understand where your agents may need coaching. Data driven adjustments will increase employee retention and drive process improvements..
Category: Infrastructure Software
Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.
Company Information
Company Name: Aceyus, a Five9 Company
About Company: Aceyus, Inc., a Five9 company, specializes in data management and transformation with roots centered in the contact center. Through data integrations and standardization, Aceyus easily adapts to the constant changes of customer interactions resulting in higher productivity and customer satisfaction. Aceyus is proud to work with many other innovative companies including T-Mobile, Marriott, Citibank and many government agencies. Founded in 2002, Aceyus operates across the US with offices in Charlotte, NC and Jacksonville, FL.