CCM - Voice Agent Messaging
WEBTEXT
Product Overview
Highlights: HighlightsExcept for Amazon Connect, the solution requires no other investment in hardware or software.Fast and easy to deployMessaging enabled Connect contact centers allow more customers to be handled in their preferred channel with their preferred device
Category: Business Applications
Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.
Company Information
Company Name: WEBTEXT
About Company: WEBTEXT is the No. 1 messaging CPaaS for contact center worldwide. The company is the only cloud messaging platform integrated with every major CRM contact center solution and related systems, including Cisco, Avaya, Oracle, Amazon, Salesforce, Genesys and Zendesk. WEBTEXT is also the only messaging provider whose solutions are re-sold thru Cisco SolutionsPlus & Avaya SPP price lists and its feature rich messaging solutions power Cisco dCloud and DemoAvaya contact center messaging demonstration systems.