Logepal
Logepal
Product Overview
Highlights: HighlightsCreate your scenario: you can create multiple pages to display different types of information related to contact center activity, internal communication. Pages can be scheduled according to the context. Components used: Videos, images, chart, embedded timeline in a page. The objective is to display a 360 view of the contact center or It Helpdesk activities through components available and connectors (Amazon Connect, Salesforce, ServiceNow, Jira, Ms Exchange...).Push alerts, Provide feedback : Based on defined indicators and a defined threshold. Logepal can send a mobile push notification, a push email or display a scrolling message on screen. The manager can also schedule the display of messages on screen for the coming week.Gamification of actions : Animate and challenge your teams graphically in a fun atmosphere, allowing real-time game visualization to improve agent achievements.
Category: Business Applications
Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.
Company Information
Company Name: Logepal
About Company: The performance management solution that displays your business data in real time from your AWS Amazon Connect solution and other data sources for a 360 overview of the activity.
Three displays mode are available: Wallboard-LCD, Dashboard-Desktop and Mobile.
LOGEPAL is a comprehensive set of monitoring that are designed for contact centers and IT helpdesks.
It is a one-stop solution aiming to monitor relevant KPIs, manage operational teams and activity, achieve productivity and quality of service goals, convey brand identity within organization through customizable pages.