Comstice Quartz Reporting and Analytics for Amazon Connect
Comstice Inc.
Product Overview
Highlights: HighlightsPer Agent reports by email, daily weekly and monthlySetting goals and thresholds for agents and queues and receiving end of day reports by emailIntegrating with third-party applications to create single, unified customer service report
Category: Business Applications
Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.
Company Information
Company Name: Comstice Inc.
About Company: Comstice offers enterprise telephony and customer service solutions integrating with Amazon Connect and other AWS services. Comstice solutions include; Amazon Connect mobile softphone, Amazon Connect Desktop Softphone, Amazon Connect SIP Connector, Amazon Connect Wallboard, Amazon Connect Reporting and Analytics, Amazon Connect Workforce Management (WFM) solutions. Comstice also offers three mobile apps compatible with Amazon Connect; Comstice Mobile Connect app, Comstice Wallboard Connect app, Comstice Quartz WFM app. These apps are available in Apple Appstore and Google Play store.