Cogito Dialog
Cogito Corporation
Product Overview
Highlights: HighlightsAgents receive Intuitive alerts on how to speak with more empathy, confidence, professionalism and efficiency while early signs of customer frustration and intent to purchase help improve customer service and close deals.Real-time dashboards empower supervisors to virtually walk the floor with real-time measures of customer experience, agent behavior, and the ability to proactively listen to live calls with no extra setup required.With over a decade of advanced R&D and hundreds of millions of analyzed phone conversations, Cogito combines human behavior insights with streaming natural language processing to understand employee behavior and customer sentiment in real-time.
Category: Business Applications
Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.
Company Information
Company Name: Cogito Corporation
About Company: The best minds in behavioral science and enterprise technology have come together to create an artificial intelligence solution that analyzes the human voice and provides real-time guidance to enhance behavior.