CTI for Microsoft Dynamics and Amazon Connect
AMC Technology
Product Overview
Highlights: HighlightsImprove the agent experience through screen-pop, click-to-dial, and automatic call activity trackingImprove and track agent metrics through consolidated reporting within Microsoft DynamicsUsing DaVinci's low code/no code approach to implement your digital transformation vision
Category: Business Applications
Delivery Method: Fulfillment OptionsSoftware as a Service (SaaS)Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.
Company Information
Company Name: AMC Technology
About Company: AMC Technology is a leader in CRM and CTI integration since 1995. We focus on improving agent and customer experiences, through DaVinci, the industry's first orchestration platform built specifically for contact centers.